Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not). 

The type of personal information we collect from you includes, without limitation, the following: 

• your full name;
• address;
• email address;
• telephone number(s); 
• date of birth;
• credit card information;
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• details of the products and Services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and Services and respond to your enquiries;
• service metric data, including; 

1. Pod and container metrics: CPU/memory usage, requests, limits and scaling events
2. Node metrics: node health, available resources, and allocation levels
3. Cluster configuration: namespaces, deployment structures and policies
4. Workload metadata: labels, annotations and types
5. Optional insights (if enabled): logs, events, and network/traffic insights. 

• any additional information relating to you that you provide to us directly through our Website or Services or indirectly through your use of our Website or Services or through other websites or accounts from which you permit us to collect information;
• information you provide to us through customer surveys;
• billing information (including credit and bank details); or
• any other personal information that may be required in order to facilitate your dealings with us.

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.  Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and Services requested or ordered by you and to carry out our administrative functions or as required by law. We will not collect sensitive information from you. 

We may also collect personal information from you when you fill in an application form, communicate with us, visit our Website, use our Services, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties. 

If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our Services as requested. If you wish to remain anonymous when you use our Website do not sign into it or provide any information that might identify you. 

We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

• providing our Website, products and Services to you;
• administering, protecting, improving or optimising our Website, products and Services (including performing data analytics, conducting research and for advertising and marketing purposes);
• billing you for purchasing or using our Website, products and Services; 
• informing you about our Website, products, Services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• responding to any inquiries or comments that you submit to us;
• verifying your identity;
• any other purpose you have consented to; and
• any use which is required or authorised by law.

We may disclose your personal information to:

• third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
• any person or entity to whom you have consented to us disclosing your personal information to;
• our external business advisors, auditors, lawyers, insurers and financiers; and 
• any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us.  See section 11: Contact information. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so. 

We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database.  We will not charge you for making the request.

If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended.  We will respond to your request to correct your personal information within a reasonable timeframe and you will not be charged a fee for correcting your personal information.  

If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and Services we believe are suited to you and your interests or we may invite you to attend special events.

At any time, you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue.  You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at marketing@glasswing.cloud. 

We use cookies, web beacons and similar technologies (collectively “Cookies”) on our Website. By accessing or using this Website, you agree that we can store and access Cookies in accordance with this Privacy Policy. You will be able to accept or reject the collection of Cookies by us. 

Cookies are small files that can be stored on and accessed from a user’s device when the user accesses a website. They enable authorised web servers to recognise you across different websites, Services, devices and browsing sessions.

We may use Cookies to enable users to access and use our Website and Services, including to:

• identify users of our Website and Services;
• process user requests;
• improve user experience;
• remember user preferences on our Site; 
• monitor the use of our Site and for analysis of our user base;
• facilitate communication with users;
• control access to certain content on our Site; and
• protect our Site.

You can delete and refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. 

Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you direct your browser to our Website.

We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our Website, products and Services to you.  As at the date of this Privacy Policy, such third-party recipients are located in the United States and Israel (Recipients).  

When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.

When transmitting personal information from your computer to the Glasswing Website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Glasswing Website may use 'cookies' or other similar tracking technologies on our Website that help us track your Website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Glasswing Website.

We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we; 

• encrypt all data at rest and in transit; 
• ensure access to production systems is restricted to specific roles and is fully audited; and 
• apply data minimisation principles, retaining only the information essential to provide our Service — specifically, user email addresses and metadata related to Kubernetes clusters.

However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information. 

If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by the Privacy Act, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it. 

We understand the importance of protecting your personal information. In the event of a data breach that is likely to result in serious harm to you or any other individual whose personal information we hold, we will take all reasonable steps to comply with our obligations under the Notifiable Data Breaches (NDB) scheme and the Privacy Act. This includes conducting a prompt assessment of the suspected breach, taking remedial action to mitigate harm where possible, and, if an eligible data breach is confirmed, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the scheme's requirements. Our notification will include information about the breach and recommendations on steps you can take in response. 

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us via email at hello@glasswing.cloud. 

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Glasswing Website.